Answers to common questions about our services.
Most residential tanks should be pumped every 3-5 years, depending on household size, tank size, and usage. If you're not sure when your tank was last serviced, it's a good idea to schedule an inspection.
Common signs include slow drains throughout the house, gurgling toilets, sewage smell in the yard or inside, and standing water near the tank or drain field. If you notice any of these, call us.
Yes. Aerobic systems are common in the Austin and Hill Country area, and we're experienced with all types — including routine maintenance, inspections, and component servicing.
Start with an inspection and pump-out. This gives you a clean baseline and helps identify any issues early. We recommend this for every new homeowner on septic.
Most residential pump-outs take about 30-60 minutes, depending on tank size, access, and condition.
The City of Austin requires cleaning when the trap reaches 25% capacity, or at minimum every 90 days. Your actual schedule depends on kitchen volume — high-output kitchens may need monthly service.
You risk backups into your kitchen, drain line blockages, foul odors, and regulatory violations. The City of Austin can issue fines and even order temporary closure for non-compliance.
Yes. We provide documentation for every service visit, so you always have records ready for inspections.
Hydro jetting uses high-pressure water to clear buildup, grease, roots, and scale from sewer and drain lines. It's more effective than snaking for stubborn or recurring clogs.
When performed by experienced operators, no. We assess the condition of your lines before jetting to ensure it's the right approach.
Yes. We can run a sewer camera before and after service to diagnose the problem and confirm it's been resolved.
We serve Austin and the greater Central Texas area, including Round Rock, Cedar Park, Georgetown, Pflugerville, Dripping Springs, Kyle, Buda, San Marcos, Wimberley, Lakeway, Bee Cave, and surrounding communities.
Contact us to discuss your situation. We do our best to accommodate urgent needs and can often provide same-day or next-day service.
Yes. Gridwater is fully licensed and insured to operate in the State of Texas.